FAQs

The best way to achieve younger, better looking skin without plastic surgery.

Do I need to make a booking?

Bookings are essential, please call 02 9252 9262

What are your business hours?

9am-5pm with after hours appointments available upon request

Can I make an after hours appointment?

After hours appointment are available upon request

What time should I arrive at Pure Medispa?

Please arrive for your 1st appointment at least 10 minutes prior to fill out paperwork

What is your cancellation policy?

A deposit of $80 is required at the time of booking and this can be used towards your treatment. If you cancel your appointment within 48 hours of the booking we will use this deposit.

What should I wear during a body treatment?

Please wear comfortable underwear and bring a spare set as our fat freezing treatment does use a gel that can be a bit messy. We do our best to ensure that we protect your garments as much as possible

What forms of payment do you accept?

Cash and all credit cards except American Express

Do you sell gift certificates?

We do have gift certificates available

Are your products organic?

Yes. We use Luzern products which are organic botanicals, cold pressed to maximise effectiveness and free from the Toxic 12. For further information on the products please call our Dermal Therapist Laura.

Do you charge for a skin consultation?

We offer complimentary skin and body consultations. An $80 deposit is required at the time of booking but if you decide not to go ahead with any treatments this will be refunded to you. If you do go ahead with any of the treatments you can use the deposit towards this.